Privacy Policy

Information We Collect

When you use qoravynelith's services, we collect different types of information depending on how you interact with us. We only collect what's necessary to provide you with quality budget communication services.

Personal Information You Provide

• Contact details: Your name, email address, phone number, and postal address when you register for our services or contact us
• Account information: Username, password, and security questions when you create an account
• Financial information: Payment card details, billing address, and transaction history when you purchase our services
• Communication records: Content of messages, feedback, and queries you send to our support team
• Profile data: Information about your business, budget preferences, and communication needs

Information We Collect Automatically

• Technical data: IP address, browser type, device information, operating system, and time zone settings
• Usage information: Pages visited, features used, time spent on our platform, and navigation patterns
• Location data: General geographic location based on IP address for service optimization
• Performance metrics: Error reports, loading times, and system diagnostics to improve service quality

Information from Third Parties

Sometimes we receive information about you from other sources, such as payment processors who handle transactions on our behalf, or business partners who refer you to our services. We only accept such information when the third party has your consent to share it.

How We Use Your Information

We use your personal information for specific purposes that directly relate to providing and improving our budget communication services. Here's what we do with the information we collect:

We don't use your information for purposes beyond what's described here without first obtaining your explicit consent. You can withdraw consent at any time, though this might affect our ability to provide certain services.

How We Share Your Information

We don't sell your personal information to anyone. However, we do share it with trusted partners in specific circumstances:

• Service providers: Companies that help us deliver services, such as cloud hosting providers, payment processors, and email service providers. These partners can only use your information for tasks we assign them.
• Professional advisers: Lawyers, accountants, and consultants when we need professional advice
• Law enforcement: Government agencies or regulatory bodies when legally required or to protect our rights and safety
• Business transfers: Potential buyers if we sell or merge our business, though your privacy rights remain protected

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We make it straightforward for you to exercise these rights.

Access and Correction

You can request access to the personal information we hold about you. If any information is inaccurate or outdated, you can ask us to correct it. We'll respond to access requests within 30 days and provide information in a clear, accessible format.

Deletion and Restriction

You can request deletion of your personal information when it's no longer needed for the purposes we collected it. In some cases, we might need to keep certain information to comply with legal obligations, but we'll explain this if it applies.

Marketing Preferences

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You'll still receive essential service-related communications even if you opt out of marketing.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This makes it easier to transfer your information to another service provider if you choose.

How to Exercise Your Rights

To make any privacy-related request, contact us using the details at the end of this policy. We'll verify your identity before processing requests to protect your information from unauthorized access.

Data Security and Protection

We take security seriously and have implemented multiple layers of protection to keep your information safe from unauthorized access, alteration, or disclosure.

• Encryption: We use industry-standard SSL/TLS encryption for data transmission and encrypt sensitive information at rest
• Access controls: Only authorized staff can access personal information, and access is limited to what's necessary for their role
• Regular security audits: We conduct periodic reviews of our security measures and update them as needed
• Secure infrastructure: Our systems are hosted with reputable providers who maintain high security standards
• Staff training: All team members receive regular training on data protection and privacy best practices
• Incident response: We have procedures in place to detect, respond to, and notify you of any data breaches

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect unauthorized access to your account.

Data Retention

We keep your personal information only as long as necessary for the purposes we collected it. Different types of information have different retention periods:

• Account information: Retained while your account is active and for up to 7 years after closure for legal and tax purposes
• Transaction records: Kept for 7 years to comply with Australian tax and financial regulations
• Marketing data: Retained until you unsubscribe, then deleted within 60 days
• Technical logs: Typically stored for 12 months, then automatically deleted
• Support communications: Kept for 3 years to help resolve future queries

When we no longer need information, we securely delete or anonymize it so it can't be linked back to you. You can request early deletion of certain information, subject to our legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our services. Cookies are small text files stored on your device that help us remember your preferences and analyze usage patterns.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly, such as remembering your login status
• Performance cookies: Help us understand how visitors use our site so we can improve it
• Functionality cookies: Remember your preferences and settings for a better experience
• Analytics cookies: Provide statistics about site usage to help us improve our services

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect how our website works. We don't use cookies for advertising or tracking you across other websites.

Children's Privacy

Our services are designed for businesses and adults. We don't knowingly collect personal information from children under 18 without parental consent. If we discover we've collected such information, we'll delete it promptly.

Parents or guardians who believe we might have information about their child should contact us immediately so we can remove it from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. We take complaints seriously and will investigate them thoroughly.

Our complaints process:

• We'll acknowledge your complaint within 2 business days
• We'll investigate the matter and respond within 30 days
• If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner

You have the right to lodge a complaint with the Office of the Australian Information Commissioner at any time. Their website is www.oaic.gov.au and they can be reached at 1300 363 992.